Date: March 5, 2017
A message from your CEO, Clark J. Yelverton
CSE’s data processor experienced system issues on Saturday, March 4, 2017, that caused our members to be without account access via debit cards from approximately 10:15am – 8:00pm. The problems were resolved and the cause of the issue is still being researched.
We apologize to our members for the inconvenience this issue caused, especially on a weekend. Financial institutions generally establish offline limitations on debit card account access for just this type of down situation. Offline limits are intended to provide smaller amounts to consumers until the system’s issues are resolved. Unfortunately it took several hours for this problem to be resolved.
We are reviewing our processes to enhance procedures for more timely communication to members should a similar problem occur in the future.
We want to take this opportunity to emphasize the importance of providing up-to-date contact information, such as cell phone numbers and email addresses, to us so that we can send out better notifications in the future, should a similar situation ever occur again.
CSE Federal Credit Union strives to provide quick, convenient access to products and services to our members 24 hours a day, 7 days a week. We are sorry for and deeply regret this incident and will work to continue to improve our delivery of quality services to our members
Thank you for your understanding and for your continued loyalty.
4321 Nelson Road | Lake Charles, LA | 337.477.2000