Call Center

CSE Federal Credit Union Announces the Opening of a Call Center

LAKE CHARLES, LA —Striving to meet the needs of our members, CSE Federal Credit Union announced the development of a Call Center, located in their main office at 4321 Nelson Rd. in Lake Charles.

The Call Center Representatives bring a natural ability for problem-solving and communication to the fast-paced call center environment, delivering solutions that keep our members connected.

“Our new call center is staffed with the most energetic and talented employees. Our goal and expectations are to enhance how we service our members. The call center gives us an opportunity to capture every call and provide assistance to our members, both locally and nationally,” said Tyler Theriot, CSE’s Call Center Manager. “In just the first week, we were able to increase our ability to answer calls improving our overall quality of service to our members.”

The call center improves efficiency. Improved efficiency will lead to a much more productive office atmosphere and allow CSE representatives to maximize their efforts to assist new and existing members. Currently, CSE averages over 400 daily calls.  The new Call Center currently employs five employees, and there are plans to expand in the future.  CSE has been serving SWLA residents for 75 years. We are locally owned and operated with a national reach. For more information about CSE’s newest addition call 337.477.2000 and speak with a CSE representative today.

 

LaTonya Broussard                                          Sherlonda Esclovon

 Therese Padua                                                   Courtney Bernard

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