To help with some of the issues members are experiencing please:
- Know your User Id
- The last 6 digits of the primary account holder’s Social Security Number (SSN#) will be your password
- When prompted to change your password with the “Current Password”, ENTER the last 6 digits of the primary account holder’s SSN#
- Then you may create your “New” password. This password must be between 8 and 32 characters long and contain at least one capital letter, one lower case letter, and one number.
- Your next prompt to follow will be creating your 5 security questions.
Click here for a quick Login Tutorial Video.
If you have locked yourself out (after 3 failed attempts) or need additional assistance, please call Member Services at 337.477.2000 option 6.