Protect Yourself From Fraud

On a daily basis there are multiple attempts to gain personal information by identity thieves; e-mail fraud attempts, known as “Phishing” are often sent to large lists of people, expecting that some percentage of the recipients will actually have an account with the real organization. This false e-mail asks for the recipient to click on a link to verify their information. If the recipient proceeds to do so, the link directs them to a false website and asks for their personal account/member number, PIN, along with other personal information.

Information contained within this page is provided to assist CSE FCU members in protecting themselves from identity theft/fraud and other criminal activities. Review the links and information to learn the most recent/common attempts to gain your personal information and how to protect yourself against the Identity Thieves.

To help prevent and stay on top of fraud please follow below steps:

  • Monitor your account. We are recommending you to monitor your checking account purchases and pending credit/debit card transactions through CSE Online to check for fraud charges.
  • Manage Passwords & Pins. Even if you haven’t received notification of fraud but have made an in-store purchase with a debit/credit card at a retailer who has had a data breach, it is in your best interest to change your passcode as to avoid a potential breach.
  • Update your Information. If you have recently changed your address, phone number, etc. and have not notified us of the change please do so via CSE Online or visit the nearest CSE location.
  • Watch for Suspicious Activity. If you suspect your account has been compromised, contact a Member Service Representative at 337.477.2000 or a CSE location nearest you.
  • Check, CSE Online, or your nearest CSE Location for Updates. We will provide updated information as we receive it.
  • Contact CSE. If you do suspect fraud or receive any indicator such as a text or phone call to confirm your card information, do not respond and contact us immediately.

As always, please remain vigilant in this busy shopping season and review your accounts regularly for fraudulent activity.

NOTE: DO NOT RESPOND. CSE Federal Credit Union DOES NOT send messages requesting personal information via email unless the communication was first initiated by a member request. Do not respond to any emails, text, or phone messages requesting personal or account information. CSE FCU highly recommends that any personal information requested be made by the member by contacting (337) 477.2000, or (800) 625.5747.

CSE now has the ability to issue a replacement Check (Debit) Card and you won’t have to wait for a new card to be mailed to you. You can cancel your old card and receive a new one within minutes. If you discover any suspicious activity or suspect fraud, please contact CSE FCU immediately at (337)477-2000.


National Retailer Security Breach

It has come to our attention, as many as 1200 members who used their VISA® debit cards to make purchases between May 5th to December 21st 2015, may have been affected by a Retailer Security Data Breach, at no fault of your credit union.  Click here to see more.


NCUA Warns Consumers about Telephone Scam
Seeking Personal Information

ALEXANDRIA, Va. (Dec. 17, 2015) – The National Credit Union Administration is warning consumers about a telephone scam in which consumers are contacted by a caller claiming to work for NCUA and asking for personal and financial information.

The caller tells the consumer her or his credit card or debit card has been frozen or blocked. The caller then asks for the consumer’s Social Security number, account number, date of birth and home address to supposedly verify the information.

View the Entire Press Release here

NCUA CU Express is a mandatory announcement list for federally insured credit union
CEOs and board members.
This NCUA CU Express message is being sent on behalf of the National Credit Union Administration (NCUA) and contains information directly related to NCUA’s mandate of regulating, chartering, and supervising federal credit unions.  Please do not reply directly to this email. For more information, please contact the Office of Public & Congressional Affairs.